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Support Tickets

Information on ticket creation and handling.

  • Ticketing System Account

    It is highly recommended to create an account in Redmax Technologies Ltd. ticketing platform in order to enjoy the full experience, access in current and past conversations' contents, priority and sta...

  • How do I create a support ticket ?

    Click on 'Submit a Ticket' link on the top right of your screen Send an email to support@redmaxtech.com Navigate directly to https://support.redmaxtech.com/conversation/new and fill-in the relevant fo...

  • How do I escalate a ticket priority ?

    Tickets are escalated based on the SLAs agreed between Redmax Technologies Ltd. and the customer. In the case a manual escalation triggering is required, this can be achieved directly from the convers...